Shipping policy

Last Updated: August 24, 2026

This Shipping Policy applies to all orders placed through ecofriendlyutensils.com, operated by Urbantech Solutions, LLC ("Company," "we," "us," or "our"). By completing a purchase, you agree to the terms outlined below.

1. Buyer Responsibility for Shipping Costs

Standard Policy: The buyer is solely responsible for all shipping, freight, handling, and delivery fees associated with their order. Shipping charges are calculated at checkout based on package weight, dimensions, destination, and selected service level.
Shipping Promotions & Coupon Codes: Free or discounted shipping is provided only when explicitly offered and validated via an official promotional coupon code issued by Urbantech Solutions, LLC at checkout. Unless a valid code is successfully applied prior to payment completion, standard shipping rates apply. Shipping fees cannot be retroactively credited or discounted once an order is placed.

2. Processing & Fulfillment

Order Processing Time: Orders are typically processed and packed within 1–3 business days (excluding weekends and standard U.S. holidays).
Fulfillment Cutoff: Orders placed after standard operating hours or over weekends will be queued for processing on the next business day.
Accuracy of Address: The buyer is strictly responsible for providing an accurate and complete shipping address. We are not liable for delayed, misrouted, or returned shipments resulting from incorrect address entry. Additional shipping fees required to re-ship packages returned due to address errors are the sole responsibility of the buyer.

3. F.O.B. Shipping Point (Transfer of Risk & Title)

Risk of Loss: All shipments are made pursuant to a standard shipment contract (F.O.B. Shipping Point / Origin). Title to the goods and all risk of loss, delay, theft, or damage transfer completely to the buyer the moment the shipment is transferred into the custody of the carrier (e.g., USPS, UPS, FedEx, or freight carriers).
Transit Damage & Lost Shipments: Urbantech Solutions, LLC is not responsible or liable for any packages that are lost, stolen, delayed, crushed, moisture-damaged, or otherwise damaged during transit.
Carrier Claims: If your order arrives damaged or fails to arrive, the buyer must file a formal claim directly with the shipping carrier. We recommend keeping all original cartons, packaging materials, and damaged goods until the carrier completes its review.

4. Refused & Undeliverable Packages

If a package is refused upon delivery, returned to sender, or deemed undeliverable by the carrier, the buyer remains responsible for all original shipping costs and any return freight charges assessed by the carrier.
In accordance with our Final Sale policy, refused or undeliverable packages do not qualify for an automatic refund or cancellation.

5. Delivery Delays & Force Majeure

Estimated transit times provided at checkout are carrier estimates and are not guaranteed delivery dates.
Urbantech Solutions, LLC is not liable for carrier delays caused by severe weather, natural disasters, customs delays, mechanical disruptions, labor strikes, or other conditions beyond our direct control.