Refund policy
Return & Refund Policy
All sales are final. Due to the nature of our bagasse products and hygiene standards, we do not accept returns, exchanges, or offer refunds for any purchases once an order has been placed and processed.
Final Sale
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Every item sold is considered a final sale.
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We do not issue return labels, nor do we accept unauthorized packages sent back to our facility.
Shipping & Transit Damage
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We are not responsible for items lost, stolen, or damaged during transit.
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Once an order leaves our facility and is handed over to the carrier, risk of loss or damage transfers to the buyer. If your order arrives damaged due to mishandling by the carrier, please file a claim directly with the shipping provider.
Order Discrepancies
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If you received an incorrect item by mistake, please notify us within 48 hours of delivery at contact@urbantechsolutions.xyz with your order number and clear photos of the items received so we can assist.
Contact Us For any general questions regarding your order, you can reach our team at contact@urbantechsolutions.xyz.